zMailCloud update regarding “Heartbleed” bug

Written by Jay Cihla on . Posted in Blog

As you may have recently heard, there is a security issue with OpenSSL which has been nicknamed the Heartbleed bug. You can read more about the bug here.

zMailCloud services are not affected by this bug.  For example, checking email using webmail, Zimbra Desktop, Outlook and mail clients such as Apple Mail and Thunderbird are not affected.

zMailCloud services are located behind a load balancer that is not vulnerable to the issue.

Security Updates

Although zMailCloud services are not affected by the Heartbleed bug, we have applied security patches to some services as a precaution, and have updated server certificates to ensure your data is safe.  No action is necessary at this time.

If you have any questions about this issue, please contact our help desk at: support@zmailcloud.com 

Jay Cihla

zMailCloud Help Desk Supervisor

Future directions for business-class email

Written by Gray Rothkopf on . Posted in Blog, Collaboration blog

Where we are today

Listening to you, our customers, we continue to make the changes required to deliver reliable, compelling email service that takes the work out of teamwork.

Reliability is our primary objective, and you will probably be pleased to know that Zimbra agrees (see below, with the planned “Always On” architecture).

zMailCloud has also invested in programming and development independent of Zimbra, to respond more rapidly to customer priorities. Some features we’ve already implemented or plan to introduce before the end of 2013 include:

  • Anti-spam, virus & phishing. Faster, more accurate, integrated with the web client to make email management more secure, and convenient for you [? done]
  • Personalization. Simplifying configuration, new customers may use custom addresses such yourcompany.zmailcloud.com for login and email clients (existing clients may request this, too!) [? done]
  • Administrative reporting. New reports on mailbox usage make it easier for you to understand how your team is using zMC, and any consequent billing [? done]
  • Large-file attachment. New feature enabling you to deliver files up to 1GB in size from your desktop or zMC briefcases to recipients, even if they can normally only accept much smaller files [beta testing]
  • Up-time reporting. Improved customer experience monitoring [? done] – improved public reporting of service issues [in process]

And we’re looking forward to sharing other new capabilities we’re developing for 2014.

Where we’re headed, collaboratively, with Zimbra Next – version 9 and beyond

It’s our aim to deliver the highest reliability solution practical based on the underlying, Zimbra software. When we first introduced our solution, it was based on the Zimbra, version 3 software. Now, we’re on version 8!

zMailCloud expects to test Zimbra version 9, also called Zimbra.Next and code-named Judas Priest, later this year, in 2013. We will announce a plan to upgrade to it once it’s gone through our testing process, as early as Q1, 2014. Among many material improvements, expected new features include:

  • Always ON Architecture.  We’re pleased to report that zMailCloud and Zimbra agree that, simply put, email should never go down. It should be Always ON. There are several architectural changes made in the new Zimbra version intended to build resiliency and materially reduce potential downtime.
  • HTML5 Touch Client. The mobile client was rewritten from the ground up using the Sencha Touch HTML5 Mobile App Framework, including the existing tags, flags, search, and much more. It’s also optimized for today’s smartphones and tablet devices with touch and swipe gestures.
  • HTML5 Offline Client. The Zimbra Desktop application will be replaced by HTML5 offline capability built for today’s modern web browsers. No installation or configuration necessary! You will be able to access the web app using the same URL whether you are online or offline. Your web browser will be your client, either way. This should improve offline capability, even over slow internet connections. Technically speaking, in the background we can execute your requests on your locally cached data, and synchronize the changes.

Beyond this next version, we expect to be able to support additional, complementary, integrated collaborative services, such as private, secure chat, and mailing list/e-marketing management.

Thank you for your support

For more than 8 years we have endeavored to solve email problems for small and medium-sized businesses by delivering a flexible, complete and personalized, end-to-end solution.

Thank you first to the customers that have found, supported and grown with us during this entire time. We’re proud to be the communication platform for some to have started with a handful, and added hundreds of team members since starting. Next is appreciation for the customers that have left, and sometimes returned, inspired us to make sometimes painful, necessary changes to improve service. Finally we’re grateful to those who are considering, have considered our services for their businesses, fledgling, established and somewhere in between.

Our mission to help businesses reach their ambitions remains the same. Staying true to our mission has required us to lead the market for independent, business-class email based on the open-source Zimbra software for collaboration. So we continue to invest in the solution to deliver the most reliable, competitive value, despite challenges presented by complexity, growth and rapidly changing technology.

Zimbra acquired by Telligent

Written by Gray Rothkopf on . Posted in Blog

Zimbra Acquired

This seems like the most positive move for Zimbra since its founding.

In July of this year, 2013, Zimbra was sold to a relatively small, private collaborative software company called Telligent, by the public virtual operating system pioneer VMware. The background:

Telligent
  • Zimbra was founded in Silicon Valley back in 2003
  • We started working with them to deliver the foundation for what became zMailCloud in 2005-2006
  • The internet pioneer Yahoo! acquired Zimbra back in 2007
  • VMware’s acquired Zimbra from Yahoo! at the beginning of 2010

The consensus at zMailCloud is Telligent seems like the best home for Zimbra yet.

Why? Primarily because of 1) demonstrated corporate commitment to the product, 2) complementary solutions, and perhaps most importantly, 3) the opportunity to promote and deliver on a compelling strategic Vision.

User Tip: Mini Calendar Drag-n-Drop

Written by zmcadmin on . Posted in Blog

Get the most out of the mini-calendar with drag-n-drop features

In this post:
  • Quick-view appointments
  • Drag-n-drop to schedule
  • Convert emails to meetings

Posted by Andrew Rapp, 5/23/2013

When using the zMailCloud web client, you probably spend most of your time under the email tab, but did you know you can manage your calendar quickly and easily from that same view?   Here are two quick tricks for making the most of the calendar mini view.

When under the mail tab, the mini calendar is viewable at the bottom left of your screen, under your list of mailboxes, shares and zimlets.  Normally it sits there quietly in wait, but hover over any date and you’ll find a nice little surprise!

Anti-spam and virus system upgrade

Written by Gray Rothkopf on . Posted in Blog

New features and improved performance

In this post:
  • Upgrade scheduled for late April, 2013
  • New features in your web client
  • Stay tuned

Posted by Dan Stone, April 18, 2013

We are enthused to announce this month zMailCloud will benefit from scheduled upgrades to Mail Stronghold, our anti-spam and virus service.  We expect new features and improved performance.

If you have noticed an increase in spam recently, there is a good reason – the amount of spam in the Internet has more than doubled in volume since January. Cisco reports on recent spam volumes shows:

  •  A spam increase of 150% in February compared to January
  •  A spam increase of 210% March (to date) compared to January

Much of this spam are new types, and we have already updated our system with some new rules specifically created to trap these new types of spams. The upgrade will enable us to even more effectively identify and prevent these new types of spams, and prepare us for other planned improvements later this quarter.

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