Frequently Asked Questions (FAQs)

Everything you ever wanted to know about zMailCloud, but were afraid to ask….

1. Most Common

What are your service requirements?

zMailCloud delivers software as a service (SaaS), supported, so common broadband internet access, allowing us to host your email, and a valid credit card may be considered the only key requirements. Dan Says: While we support broad compatibility with most … Continue reading

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How do you define account, and mailbox?

We refer to mailboxes as accounts. An account is an email address where one receives, and through which one may organize, tag, search, share and send email. Dan Says: Each account also has access to other features such as calendars, … Continue reading

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How do you secure my email?

zMailCloud uses a multi-layered approach to email security, and provides many additional options to secure your email. Dan Says: When we talk about our online community, and shared resources, it’s important you know that, other people cannot see your email, … Continue reading

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Account, attachment and upload size limits?

Account/mailbox size limit: 50 GB (50,000MB). File attachment size limit: 100 MB. File upload size limit: 1GB (1,000 MB). Dan Says: Note that our competitors typically limit attachment sizes to under 25MB, do not provide file upload service without additional … Continue reading

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Have you got priority inbox, and rules support?

Yes. With many options for personalization. Dan Says: We support creating a priority inbox, or using your default inbox as a priority inbox, for instance, only allowing email from senders already in your address book. Jay Says: Use our Filters … Continue reading

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How do I contact zMailCloud for support?

Need assistance with your zMailCloud Account? First, please check the status updates to ensure the problem isn’t a known issue affecting all users. If not, you can find answers to many questions, or submit a support ticket by visiting our Help Desk. You … Continue reading

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Common zMailCloud support questions

How can I contact zMailCloud for support?  You can reach our help desk by email at: support@zmailcloud.com or by phone at: 1-888-962-4525 x4. What are the new support hours?  Customers with more than 25 accounts may reach help desk support between the … Continue reading

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2. Ordering

Must I host my website with you, too?

No. In fact, we don’t supply website hosting, just email and collaboration cloud hosting. Dan Says: We’re an email and collaboration specialist. If you need a recommendation for a website host, let me know. Jay Says: If you’re thinking about … Continue reading

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Can we order a custom address for our web mail?

Yes, such as yourcompany.zmailcloud.com. Dan Says: A custom URL is provided free-of-additional charge, as is adding your own logo to the zMailCloud web client.  We are committed to delivering a personalized experience. Jay Says: After ordering, use the Getting Started … Continue reading

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Maximum # of mailboxes, domains, aliases & lists?

We also refer to mailboxes as accounts. After your first account, there’s no limit to the number you may add. Dan Says: While we support some larger businesses, our cloud is designed for helping you grow conveniently from one to … Continue reading

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What happens after I place my order?

We have automated secure ordering and activation for your convenience, so you can be up and running in minutes. Dan Says: Within 10 minutes you should automatically receive emails from us with login information for your first account and the … Continue reading

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3. Support

What are my migration options?

We have made switching to zMailCloud quick and easy for thousands of organizations. Dan Says: We know how important a smooth transition can be for your business. Without inconveniencing your users, you can migrate from one to thousands of accounts, … Continue reading

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When do you schedule system maintenance?

Scheduled Maintenance If you’re experiencing issues at this time, please check our Customer Center, where we provide scheduled maintenance notifications, and real-time status, and situation updates.As you may imagine, it takes a lot of work to keep zMailCloud performing well … Continue reading

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How do I update my MX records?

MX records should only be configured after you have successfully signed up for service, used the domain admin control panel to add all of your mailboxes, aliases and distribution lists, and read through our Getting Started section in our online … Continue reading

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What is the scope of your help desk support?

Any person in your organization, end-user or administrator, with a zMailCloud account (aka mailbox) may contact our Help Desk support team, available seven days a week by phone, web issue tracking system, and chat. Dan Says: Yes, we support technical … Continue reading

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Can I recover stuff I accidentally delete?

Yes, and free-of-additional charge. From within the zMailCloud web client, you may search for and restore items deleted recently. We can also restore individual accounts in their entirety up to 100 days ago. Dan Says: If you accidentally delete a … Continue reading

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Is antivirus/antispam filtering included?

Yes, zMailCloud includes a free, integrated anti-virus and anti-spam system called Mail Stronghold to control in-bound spam and viruses from within your web client account, including the ability to whitelist (always allow) and blacklist (never allow) certain senders from emailing … Continue reading

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How do I reset my password, I can’t log in.

If you are experiencing problems logging into your zMailCloud account or receive a message that your username or password is incorrect, or authentication failed message please check the following: Verify server address Customers with custom addresses, please make sure to … Continue reading

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How do I contact zMailCloud for support?

Need assistance with your zMailCloud Account? First, please check the status updates to ensure the problem isn’t a known issue affecting all users. If not, you can find answers to many questions, or submit a support ticket by visiting our Help Desk. You … Continue reading

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Common zMailCloud support questions

How can I contact zMailCloud for support?  You can reach our help desk by email at: support@zmailcloud.com or by phone at: 1-888-962-4525 x4. What are the new support hours?  Customers with more than 25 accounts may reach help desk support between the … Continue reading

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4. Compatibility

Support for Apple Mail, iCal and Address Book?

Yes. Mac support is in our DNA! Dan Says: While accessing zMailCloud via your web browser offers a consistent experience across all platforms, and more features, such as Briefcase file sharing, we support direct configuration with Apple computers’ pre-installed software. … Continue reading

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What mobile devices are supported?

We support access from all popular mobile devices, including iOS, Android, Microsoft and Blackberry. Dan Says: While our web client conveniently offers access to the most features in one place, we support many ways to access your accounts at zMailcloud. … Continue reading

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Do you support Outlook?

Yes. Outlook for Windows is freely, and well-supported by zMailCloud. Dan Says: While the web client conveniently offers access to the most features in one place, we support many ways to access zMailCloud. At no additional charge we provide not … Continue reading

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Fax machine and website outbound mail support?

Yes. Dan Says: If you’re currently supporting them, we’ll work with you to continue your existing outbound mail services during your transition. Jay Says: This assumes that your fax machine supports email already, you want us to establish what’s commonly … Continue reading

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Do we all have to use the same type of computer?

No! Let them choose. We make it easy for your team to share ideas, schedules, events, contacts, tasks, files and more, without requiring everyone to use the same devices or software. Dan Says: Use your web browser for access to … Continue reading

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5. Features

Send email from other email address, or identity?

Affirmative! So you may respond as, for instance, “sales@yourcompany.com,” or “myprivateemail@icloud.com.” Dan Says: Want to be able to send mail from an email address other than your own? The Personas feature lets you send from any email address, and even … Continue reading

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Use web client to check email hosted elsewhere?

Yes. Respondent Says: You can use zMailCloud to centralize, organize and search email from multiple email accounts, without losing the flexibility of replying “from” anyone of them. Jay Says: Email Me The External Email Account feature allows your to retrieve … Continue reading

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Do you support bulk email delivery, or a listserver?

We process billions of email messages annually. While we can easily support even the demanding requirements of eMarketing, we do not support sending unsolicited email “spam”. Dan Says: We allow our customers to send legitimate bulk email with zMailCloud, either … Continue reading

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Can I use you for contact management?

Many organizations do not need anything more for contact management than zMailCloud. Dan Says: Our service includes integrated contact management features among its email, and collaborative features. For instance, you can use zMailCloud to share address books, and consequent contact … Continue reading

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6. Billing

Is the free 25 GB space per account pooled?

Yes. Dan says: So, if you have 4 accounts (“mailboxes”), then you’re entitled to 100GB of space across those 4 accounts, without any additional charge for space.  For instance, you may have 50 GB in one account, 22 GB in … Continue reading

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Discounts for not-for-profit, or other organizations?

Yes.  We provide discounts for qualifying 501c3 (NFP), government (GOV) and educational (EDU) organizations. Dan Says: Please contact me with information on your organization, so we can qualify you for any applicable discounts.

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How do we get billed?

Billing is based on monthly reports. Dan: zMailCloud is unique for its convenience.  You don’t have to go through a time-consuming process of purchasing new accounts each time you want to add them.  We allow direct access to the Admin … Continue reading

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Are new accounts I add prorated?

Yes, for customers with annual terms. No, for customers with month-to-month terms. Pat: If you have six months remaining on an annual term, and add an account, you’ll get billed for the six remaining months (50%) of service for that … Continue reading

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