Frequently Asked Questions (FAQs)
Everything you ever wanted to know about zMailCloud, but were afraid to ask….
zMailCloud delivers software as a service (SaaS), supported, so common broadband internet access, allowing us to host your email, and a valid credit card may be considered the only key requirements. Dan Says: While we support broad compatibility with most … Continue reading We refer to mailboxes as accounts. An account is an email address where one receives, and through which one may organize, tag, search, share and send email. Dan Says: Each account also has access to other features such as calendars, … Continue reading zMailCloud uses a multi-layered approach to email security, and provides many additional options to secure your email. Dan Says: When we talk about our online community, and shared resources, it’s important you know that, other people cannot see your email, … Continue reading Account/mailbox size limit: 50 GB (50,000MB). File attachment size limit: 100 MB. File upload size limit: 1GB (1,000 MB). Dan Says: Note that our competitors typically limit attachment sizes to under 25MB, do not provide file upload service without additional … Continue reading Yes. With many options for personalization. Dan Says: We support creating a priority inbox, or using your default inbox as a priority inbox, for instance, only allowing email from senders already in your address book. Jay Says: Use our Filters … Continue reading No. In fact, we don’t supply website hosting, just email and collaboration cloud hosting. Dan Says: We’re an email and collaboration specialist. If you need a recommendation for a website host, let me know. Jay Says: If you’re thinking about … Continue reading Yes, such as yourcompany.zmailcloud.com. Dan Says: A custom URL is provided free-of-additional charge, as is adding your own logo to the zMailCloud web client. We are committed to delivering a personalized experience. Jay Says: After ordering, use the Getting Started … Continue reading We also refer to mailboxes as accounts. After your first account, there’s no limit to the number you may add. Dan Says: While we support some larger businesses, our cloud is designed for helping you grow conveniently from one to … Continue reading We have automated secure ordering and activation for your convenience, so you can be up and running in minutes. Dan Says: Within 10 minutes you should automatically receive emails from us with login information for your first account and the … Continue reading Scheduled Maintenance If you’re experiencing issues at this time, please check our Customer Center, where we provide scheduled maintenance notifications, and real-time status, and situation updates.As you may imagine, it takes a lot of work to keep zMailCloud performing well … Continue reading We have made switching to zMailCloud quick and easy for thousands of organizations. Dan Says: We know how important a smooth transition can be for your business. Without inconveniencing your users, you can migrate from one to thousands of accounts, … Continue reading Any person in your organization, end-user or administrator, with a zMailCloud account (aka mailbox) may contact our Help Desk support team, available seven days a week by phone, web issue tracking system, and chat. Dan Says: Yes, we support technical … Continue reading Yes, and free-of-additional charge. From within the zMailCloud web client, you may search for and restore items deleted recently. We can also restore individual accounts in their entirety up to 100 days ago. Dan Says: If you accidentally delete a … Continue reading MX records should only be configured after you have successfully signed up for service, used the domain admin control panel to add all of your mailboxes, aliases and distribution lists, and read through our Getting Started section in our online … Continue reading Yes, zMailCloud includes a free, integrated anti-virus and anti-spam system called Mail Stronghold to control in-bound spam and viruses from within your web client account, including the ability to whitelist (always allow) and blacklist (never allow) certain senders from emailing … Continue reading Yes. Mac support is in our DNA! Dan Says: While accessing zMailCloud via your web browser offers a consistent experience across all platforms, and more features, such as Briefcase file sharing, we support direct configuration with Apple computers’ pre-installed software. … Continue reading We support access from all popular mobile devices, including iOS, Android, Microsoft and Blackberry. Dan Says: While our web client conveniently offers access to the most features in one place, we support many ways to access your accounts at zMailcloud. … Continue reading Yes. Outlook for Windows is freely, and well-supported by zMailCloud. Dan Says: While the web client conveniently offers access to the most features in one place, we support many ways to access zMailCloud. At no additional charge we provide not … Continue reading Yes. Dan Says: If you’re currently supporting them, we’ll work with you to continue your existing outbound mail services during your transition. Jay Says: This assumes that your fax machine supports email already, you want us to establish what’s commonly … Continue reading No! Let them choose. We make it easy for your team to share ideas, schedules, events, contacts, tasks, files and more, without requiring everyone to use the same devices or software. Dan Says: Use your web browser for access to … Continue reading Affirmative! So you may respond as, for instance, “sales@yourcompany.com,” or “myprivateemail@icloud.com.” Dan Says: Want to be able to send mail from an email address other than your own? The Personas feature lets you send from any email address, and even … Continue reading Yes. Respondent Says: You can use zMailCloud to centralize, organize and search email from multiple email accounts, without losing the flexibility of replying “from” anyone of them. Jay Says: Email Me The External Email Account feature allows your to retrieve … Continue reading We process billions of email messages annually. While we can easily support even the demanding requirements of eMarketing, we do not support sending unsolicited email “spam”. Dan Says: We allow our customers to send legitimate bulk email with zMailCloud, either … Continue reading Many organizations do not need anything more for contact management than zMailCloud. Dan Says: Our service includes integrated contact management features among its email, and collaborative features. For instance, you can use zMailCloud to share address books, and consequent contact … Continue reading Yes. Dan says: So, if you have 4 accounts (“mailboxes”), then you’re entitled to 100GB of space across those 4 accounts, without any additional charge for space. For instance, you may have 50 GB in one account, 22 GB in … Continue reading Yes. We provide discounts for qualifying 501c3 (NFP), government (GOV) and educational (EDU) organizations. Dan Says: Please contact me with information on your organization, so we can qualify you for any applicable discounts. Yes, for customers with annual terms. No, for customers with month-to-month terms. Pat: If you have six months remaining on an annual term, and add an account, you’ll get billed for the six remaining months (50%) of service for that … Continue reading Billing is based on monthly reports. Dan: zMailCloud is unique for its convenience. You don’t have to go through a time-consuming process of purchasing new accounts each time you want to add them. We allow direct access to the Admin … Continue reading 1. Most Common
What are your service requirements?
How do you define account, and mailbox?
How do you secure my email?
Account, attachment and upload size limits?
Have you got priority inbox, and rules support?
2. Ordering
Must I host my website with you, too?
Can we order a custom address for our web mail?
Maximum # of mailboxes, domains, aliases & lists?
What happens after I place my order?
3. Support
When do you schedule system maintenance?
What are my migration options?
What is the scope of your help desk support?
Can I recover stuff I accidentally delete?
How do I update my MX records?
Is antivirus/antispam filtering included?
4. Compatibility
Support for Apple Mail, iCal and Address Book?
What mobile devices are supported?
Do you support Outlook?
Fax machine and website outbound mail support?
Do we all have to use the same type of computer?
5. Features
Send email from other email address, or identity?
Use web client to check email hosted elsewhere?
Do you support bulk email delivery, or a listserver?
Can I use you for contact management?
6. Billing
Is the free 25 GB space per account pooled?
Discounts for not-for-profit, or other organizations?
Are new accounts I add prorated?
How do we get billed?
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