2-Factor authentication, also known as two-step verification adds an additional safeguard to your email account security by requiring a one-time password in addition to your email address & password for logging into your email account.
2-Factor authentication also allows setting up trusted devices such as mobile phones or mail clients to authenticate with a one-time password for devices that do not natively support 2-Factor Authentication (see Additional Steps below).
To setup 2-Factor authentication in your zMailCloud account, login to your webmail account (usually https://yourdomainname.zmailcloud.com/) You can lookup your webmail login address here: https://zmailcloud.com/uncategorized/check-your-zmailcloud-server-address/
Once logged in go to Preferences > Accounts. Under Account Security click on Setup two-step authentication…:
If you do not see this option, please contact firstname.lastname@example.org for assistance.
Select Begin Setup:
Enter the password for your account to continue and click Next:
Next, install a one-time password application on your smartphone or tablet. For a list of supported apps, please see: https://wiki.zimbra.com/wiki/TOTPApps Click Next once installed:
On your smartphone or tablet, add your email address & authentication key to your authentication app (select Manual Entry):
Once added, you will see your account with your one-time use codes. Use these codes for signing into your account using 2-step authentication when prompted:
In your zMailCloud account, enter your two-step authentication key to proceed:
You should see a Success! message indicating that 2-step/2-factor authentication is setup and ready to use:
Note that 2-step authentication does not replace your email address & password, it is an additional authentication step. With 2-step authentication enabled on your account, you will be prompted to enter your one-time password each time you sign-in to your account:
Additional Steps: Authenticating with Applications
You can also create passcodes for devices that do not support 2-Factor Authentication. Most mobile phones and mail clients will require setting up individual passcodes for these devices when 2-step authentication is enabled. The below steps will show you how to do this:
Go to Preferences > Accounts > Application Codes > Add Application Code in your webmail account to begin.
This will generate an application passcode:
Use this application passcode when setting up your account on your device as your normal password.
Once authenticated, you will see your device listed under Application Passcodes:
Congratulations! You have successfully setup 2-factor authentication for your account. If you have any questions or need assistance, please contact: email@example.com