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How do I change my account password?

Written by Jay Cihla on . Posted in Knowledgebase

To change your account password for your zMailCloud account, open a web browser and navigate to your custom server address, usually, replacing mycompany with your own company’s custom URL.  If you are unsure of your custom server address is, you can use your email address to find it here.

To reset your password, sign in to your account using your email address & password:












At the top menu, click on Preferences: 









Under the menu on the left, click on General and select Change Password on the right hand side:

change password






A pop-up window will appear.  Enter your current password in the Old Password field & enter your new & unique password in the New Password and Confirm fields:













Click on Change password to submit changes.  Once you have successfully updated to a new password, a verification window should appear:













If you need assistance with the above steps, please contact our help desk by email at:


How to enable 2-Factor Authentication in your zMailCloud account

Written by Jay Cihla on . Posted in Configuring Mail Clients, Configuring Mobile Devices, Uncategorized

2-Factor authentication, also known as two-step verification adds an additional safeguard to your email account security by requiring a one-time password in addition to your email address & password for logging into your email account.

2-Factor authentication also allows setting up trusted devices such as mobile phones or mail clients to authenticate with a one-time password for devices that do not natively support 2-Factor Authentication (see Additional Steps below).

To setup 2-Factor authentication in your zMailCloud account, login to your webmail account (usually  You can lookup your webmail login address here:

Once logged in go to Preferences > Accounts.  Under Account Security click on Setup two-step authentication…:








If you do not see this option, please contact for assistance.

Before you begin: 

Note that once 2 factor authentication is enabled, you will need to remove and setup any devices (including mobile devices) you are currently syncing to using an Application passcode (see Authenticating with Applications below) or your 2-factor authentication code.

To start, select Begin Setup: 

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Enter the password for your account to continue and click Next:

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Next, install a one-time password application on your smartphone or tablet.  For a list of supported apps, please see:  Click Next once installed:

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On your smartphone or tablet, add your email address & authentication key to your authentication app (select Manual Entry):















Once added, you will see your account with your one-time use codes.  Use these codes for signing into your account using 2-step authentication when prompted:









In your zMailCloud account, enter your two-step authentication key to proceed:

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You should see a Success! message indicating that 2-step/2-factor authentication is setup and ready to use:

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Note that 2-step authentication does not replace your email address & password, it is an additional authentication step.  With 2-step authentication enabled on your account, you will be prompted to enter your one-time password each time you sign-in to your account:

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Additional Steps: Authenticating with Applications

You can also create passcodes for devices that do not support 2-Factor Authentication.  Most mobile phones and mail clients will require setting up individual passcodes for these devices when 2-step authentication is enabled.  The below steps will show you how to do this:

Go to Preferences > Accounts > Application Codes > Add Application Code in your webmail account to begin.

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This will generate an application passcode:

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Use this application passcode when setting up your account on your device as your normal password.

Once authenticated, you will see your device listed under Application Passcodes:

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Congratulations!  You have successfully setup 2-factor authentication for your account.  If you have any questions or need assistance, please contact:


How to cancel zMailCloud Service

Written by Jay Cihla on . Posted in Uncategorized

We’re sorry you’ve elected to cancel your services with us, and would be delighted for you to leave your feedback. You’ll be given the option in one of two emails you’ll receive from us after you cancel, upon service pause, and upon service deletion from our system, please let us know how we can improve, what we could have done better, if anything, to keep your service.

You may cancel yourself, independently, by visiting your Billing Manager:

Login and from the first screen, select “Manage” from the option to the far right of your Zimbra hosting package.

Then click the “Cancel X” button, again to the far right.

Then, finally, click “cancel package on renewal date.”

zMailCloud processes cancellations once daily, so you may change your mind until you receive an email from our system indicating that we’ve paused your service, still from within the Billing Manager, yourself. After you receive the first cancellation email from us, you’ll have to contact us directly,, or call 866-777-0101 x5, to stop your cancellation. The second email, typically within two weeks, will indicate we’ve deleted your account from our system. After that time, you still have about 30 days to contact us to have us restore your service from backups.

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