Frequently Asked Questions

Everything you ever wanted to know about zMailCloud, but were afraid to ask….

2. Ordering

Must I host my website with you, too?

No. In fact, we don’t supply website hosting, just email and collaboration cloud hosting.

Dan Says:
We’re an email and collaboration specialist. If you need a recommendation for a website host, let me know.
Jay Says:
If you’re thinking about moving your email service to us, in almost all cases, you may leave your existing website hosting where it is. There’s no need to move your web site, too. Find more information in our Getting Started Guide.

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Maximum # of mailboxes, domains, aliases & lists?

We also refer to mailboxes as accounts. After your first account, there’s no limit to the number you may add.

Dan Says:

While we support some larger businesses, our cloud is designed for helping you grow conveniently from one to hundreds of employees without having to make costly service changes. So we tend to serve small and medium-sized organizations (SMB), typically between 1 and 250 team members, and averaging about 25 per customer.

If you need more more accounts, or may require some special features, please contact me about customized service options.

Jay Says:
You may add, delete and change accounts conveniently at any time, independently through your secure Administrator Console. There you may also administrate your unlimited, free-of-additional charge account aliases and company distribution/mailing lists.
At time of order, for each primary domain name, you may add an unlimited number of domain aliases free-of-additional charge. Contact our Help Desk to make changes to domain aliases after that.

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Can we order a custom address for our web mail?

Yes, such as yourcompany.zmailcloud.com.

Dan Says:
A custom URL is provided free-of-additional charge, as is adding your own logo to the zMailCloud web client.  We are committed to delivering a personalized experience.
Jay Says:
After ordering, use the Getting Started Guide to request your custom URL, as well as add your own logo, and other personalization.

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What happens after I place my order?

We have automated secure ordering and activation for your convenience, so you can be up and running in minutes.

Dan Says:
Within 10 minutes you should automatically receive emails from us with login information for your first account and the Admin Console, along with straight-forward, step-by-step instructions.
Jay Says:
For more detailed, step-by-step instructions, please visit our Getting Started Guide. You’ll prepare first by adding accounts, aliases and distribution lists using the Admin Console. Once you’re ready, you only have to change your domain name’s (yourco.com) MX record to start receiving email at zMailCloud. We’re available to help with this, at your convenience.

After successfully ordering you may also login to the Help Desk. Find out how to reach support from our Customer Center. Besides searching our knowledgebase and requests for support, you can use the Help Desk to request services, or personalization you can’t otherwise enable from your Admin Console.

Pat Says: Email Me
At time of order we will validate your credit card, thereafter only bill you after the end of your free, 30-day, no-obligation trial. If you cancel before this time, we will not bill you at all. You may cancel using the Customer Center’s Billing Manager or Help Desk.

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