Common zMailCloud support questions

Written by Jay Cihla on . Posted in

How can I contact zMailCloud for support? 

You can reach our help desk by email at: support@zmailcloud.com or by phone at: 1-888-962-4525 x4.

What are the new support hours? 

Customers with more than 25 accounts may reach help desk support between the hours of 7AM – 7PM Central Time, Monday through Friday at: 1-888-962-4525 x4.

How do I find how many accounts I have in zMailCloud?

Please submit a ticket by emailing: support@zmailcloud.com with the Subject line: Account size.

I have over 25 mailboxes in zMailCloud.  Can I call in for help desk support?

Yes, accounts with over 25 mailboxes may reach phone support between 7AM – 7 PM Central Time, Monday through Friday at: 1-888-962-4525 x4.  Help desk tickets may also be submitted anytime by emailing support@zmailcloud.com

I have under 25 mailboxes in zMailCloud.  Can I call in for help desk support? 

Yes, accounts with under 25 mailboxes may still call in for questions/issues, but our help desk support response is limited to email only.  Our Customer Service team can assist you in getting your questions to the right team quickly for prompt resolution at 1-888-962-4525 x4.

What about system-down issues? 

zMailCloud engineers will continue to monitor systems 24×7, and will respond to systems-down issues immediately.  In addition, our customer service team is trained to report issues to engineers for prompt resolution.

I have a question that is not answered here

Please email our support team with your question at: support@zmailcloud.com 

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Posted in: 1. Most Common, 3. Support

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