How do I reset my password, I can’t log in.

Written by Jay Cihla on . Posted in

If you are experiencing problems logging into your zMailCloud account or receive a message that your username or password is incorrect, or authentication failed message please check the following:

  • Verify server address

Customers with custom addresses, please make sure to use your custom domain address, such as or (if not using a custom address), or the URL address for whichever server your mailbox(es) are on.

  • Check password

Passwords in zMailCloud are case sensitive.  Please make sure you do not have caps lock on or have mistyped your password.

If you continue to have problems logging into your account, please contact your Administrator who can perform a password reset for your account or contact our help desk through the Customer Center, AIM chat at, or by phone at 1-888-962-4525 (888-zMailCloud).

Mark as helpful. 9

Posted in: 3. Support

Built with HTML5 and CSS3
Copyright © 2020 zMailCloud.
All logos, trade and service marks property of their respective owners. is an independent website and has not been authorized, sponsored, or otherwise approved by Apple, Microsoft, Mozilla, Google nor Synacor.