Can I recover stuff I accidentally delete?

Written by Gray Rothkopf on . Posted in

Yes, and free-of-additional charge. From within the zMailCloud web client, you may search for and restore items deleted recently. We can also restore individual accounts in their entirety up to 30 days ago.

Dan Says:
If you accidentally delete a file, or even an entire account up to 30 days ago, we can normally help you retrieve it.
Optionally, our Legal Compliance Archiving (LCA) service extends the capability even further. Only with email and attachments, LCA enables a separate, private archive of all inbound and outbound mail for select accounts, and allows cross-archive keyword searching by content, headers and most attachments in perpetuity, for as long as you maintain the archiving service.
Jay Says:

Note that you may keep mail in your account as long as you like, we have an unlimited email retention policy, except for mail stored in Trash or Junk folders, which it’s our standard policy to delete after 30 days. You may alter your email retention policy per domain, by request.

For full-account restores, we will restore your account(s) under different name(s), such as restored_mailbox, after which you can login, find your information, and send it to yourself. To request restoration, please submit a ticket through the Help Desk with the subject: Restore Mailbox. Please include the date, time & time zone you would like to restore the account to. It normally takes us less than 48 hours to perform these requests. You can find the Help Desk from the Customer Center.

Pat Says: Email Me
Given less than a handful of restore requests per calendar year, we perform full mailbox restores free-of-charge for zMailCloud clients. To avoid automatic charges for fully-restored mailboxes on your next invoice, please remove the restored mailboxes through the Admin Console before the 28th of the month or contact billing via the Customer Center’s Help Desk to request a 1 month extension if you would like additional time to work with restored mailboxes.

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