How do I change my account password?

Written by Jay Cihla on . Posted in Knowledgebase

To change your account password for your zMailCloud account, open a web browser and navigate to your custom server address, usually, replacing mycompany with your own company’s custom URL.  If you are unsure of your custom server address is, you can use your email address to find it here.

To reset your password, sign in to your account using your email address & password:












At the top menu, click on Preferences: 









Under the menu on the left, click on General and select Change Password on the right hand side:

change password






A pop-up window will appear.  Enter your current password in the Old Password field & enter your new & unique password in the New Password and Confirm fields:













Click on Change password to submit changes.  Once you have successfully updated to a new password, a verification window should appear:













If you need assistance with the above steps, please contact our help desk by email at:


How to enable 2-Factor Authentication in your zMailCloud account

Written by Jay Cihla on . Posted in Configuring Mail Clients, Configuring Mobile Devices, Uncategorized

2-Factor authentication, also known as two-step verification adds an additional safeguard to your email account security by requiring a one-time password in addition to your email address & password for logging into your email account.

2-Factor authentication also allows setting up trusted devices such as mobile phones or mail clients to authenticate with a one-time password for devices that do not natively support 2-Factor Authentication (see Additional Steps below).

To setup 2-Factor authentication in your zMailCloud account, login to your webmail account (usually  You can lookup your webmail login address here:

Once logged in go to Preferences > Accounts.  Under Account Security click on Setup two-step authentication…:








If you do not see this option, please contact for assistance.

Before you begin: 

Note that once 2 factor authentication is enabled, you will need to remove and setup any devices (including mobile devices) you are currently syncing to using an Application passcode (see Authenticating with Applications below) or your 2-factor authentication code.

To start, select Begin Setup: 

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Enter the password for your account to continue and click Next:

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Next, install a one-time password application on your smartphone or tablet.  For a list of supported apps, please see:  Click Next once installed:

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On your smartphone or tablet, add your email address & authentication key to your authentication app (select Manual Entry):















Once added, you will see your account with your one-time use codes.  Use these codes for signing into your account using 2-step authentication when prompted:









In your zMailCloud account, enter your two-step authentication key to proceed:

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You should see a Success! message indicating that 2-step/2-factor authentication is setup and ready to use:

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Note that 2-step authentication does not replace your email address & password, it is an additional authentication step.  With 2-step authentication enabled on your account, you will be prompted to enter your one-time password each time you sign-in to your account:

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Additional Steps: Authenticating with Applications

You can also create passcodes for devices that do not support 2-Factor Authentication.  Most mobile phones and mail clients will require setting up individual passcodes for these devices when 2-step authentication is enabled.  The below steps will show you how to do this:

Go to Preferences > Accounts > Application Codes > Add Application Code in your webmail account to begin.

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This will generate an application passcode:

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Use this application passcode when setting up your account on your device as your normal password.

Once authenticated, you will see your device listed under Application Passcodes:

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Congratulations!  You have successfully setup 2-factor authentication for your account.  If you have any questions or need assistance, please contact:


FAQs about using your new server address –

Written by Jay Cihla on . Posted in Configuring Mail Clients

Q: What is my new custom server address?

– Please visit and enter your email address to find your custom server address to use for logging into your account.  Use this server address as your login address in your web browser for signing into your account or checking email on your mobile phone or mail client.  See below for instructions on updating to use your new server address.

Q: How do I update the zMailCloud Outlook Connector to use the new custom server address? 

– Please see this article:

Q: How do I update iOS devices to use the new custom server address? 

– First, determine if you are syncing your account as Exchange Activesync (recommended) or IMAP.  To do this go to Settings > Mail, Contacts, Calendars > your zMailCloud account.  Your account type will be listed at the top of your account details.

If your account type is Exchange, click on your Account details and update the “Server” field to your custom server address (, for example, replacing “xyz” with your own custom server address) and click on Done when finished.

If your account type is IMAP/POP, click on your Account details on update the “Incoming Mail Server Host Name” and “Outgoing Mail Server/SMTP address” to your new custom server address.  Click on Done when finished making changes.

Q: How do I update Mac Mail/ 

– Go to Mail > Preferences > Accounts > (your zMailCloud account) > Account Information tab.  Update the “Incoming Mail Server” to your new custom server address.

Next, go to the Outgoing Mail Server and click the drop-down menu > Edit SMTP server list.  Locate your zMailCloud account server from the list and update the server name to your new custom server address. Click OK when done making changes.

Q: How do I update Android phones: 

– Go to Settings > Accounts > Microsoft Exchange Activesync > Settings > Exchange Server Settings > (your zMailCloud account) > Server and update the server address to your new custom server address.

Q: How do I update 

– Open Thunderbird and go to Tools > Account Settings and update the Server name to your new custom server address.  Once that is done, go to the Outgoing Server tab > (your zMailCloud account) > Edit and update the Server address to your new custom address & click OK when done.

If you have any additional questions, please contact our help desk by email at:, or by phone at 1-888-962-4525 x4.

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