Apple Mac Mail problems sending outbound messages

Written by Jay Cihla on . Posted in Configuring Mail Clients

This article describes the settings that should be used in Apple’s Mac Mail.app when users encounter problems sending outbound messages using their zMailCloud email address & Mail.app

Symptoms of this issue include Mac Mail reporting a problem communicating with the outgoing server, or emails failing to send from Mac Mail/emails sitting in the “Outbox” in Apple Mail.

If this issue occurs, first check your outgoing server settings in Mail.app.  To do this go to Mail > Preferences:

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Click Accounts > Account Information tab and select your zMailCloud account on the left side.  Under Outgoing Mail Server, make sure Use only this server is checked:

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In the Outgoing Mail Server drop-down menu, select Edit SMTP Server List:

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Select your zMailCloud account’s outgoing mail server from the list.  In the Server Name field, make sure your server address is set to yourcustomaddress.zmailcloud.com (replace “yourcustomaddress” with your own custom server name.  If you are unsure what your custom server address is, please contact your administrator or email support@zmailcloud.com:

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Next, click the Advanced tab:

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Here are the settings to use:

Port: Select port 587 and select the option to use SSL

Authentication: Password

Allow insecure authentication: unchecked

User Name: your full zMailCloud email address

Password: your password

 

Once you have made these changes, click OK, then close the preferences window & restart Mac Mail.

Your outgoing messages should send OK.

If you are still encountering issues, please delete any messages “stuck” in the Outbox in Apple Mail and restart the Mac Mail.app once more.  If you still need assistance, please contact our support team at: support@zmailcloud.com

 

How to setup your zMailCloud account as IMAP on iPhone/iPad

Written by Jay Cihla on . Posted in Configuring Mail Clients, Knowledgebase

To setup your zMailCloud account as IMAP on your iPhone/iPad, please follow these steps:

On your iPhone or iPad, navigate to Settings

Next, click on Accounts & passwords

Select Add Account

For the account type, select Other

Select Add Mail Account

Enter your account information:

Name: your name

Email: your full zMailCloud email address

Password: your account password

Description: your full zMailCloud email address

Click Next 

In the new account window, select IMAPthen enter your Incoming Mail Server information

Host Name: Use yourcustomaddress.zmailcloud.com  If you are unsure what your custom server address is, please ask your Administrator or contact our support team at: support@zmailcloud.com

User Name: your full email address

Password: your password

Next, enter your Outgoing Mail Server information:

Host Name: Use yourcustomaddress.zmailcloud.com  If you are unsure what your custom server address is, please ask your Administrator or contact our support team at: support@zmailcloud.com

User Name: your full email address

Password: your password

Click Next

On the account summary screen, select which items to sync and click Save

If you need further assistance with setting up your account on iPhone/iPad, please contact our support team at: support@zmailcloud.com

 

 

How do I sync my zMailCloud calendars using CalDAV in iCal?

Written by Jay Cihla on . Posted in Configuring Mail Clients, Knowledgebase

Summary

iCal & Mac OS 10.8+ syncs your zMailCloud account calendars, including calendars shared to you.

Instructions

1. Open the Mac Calendar application.

2. Go to Calendar > Preferences:

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3. Click on Accounts at the top of the Preferences window and click the + sign to add a new account:

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4. In the new account pane, select CalDAV as the account type:

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5. Select Manual from the account type drop-down list and enter your account information:

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Username: your full zMailCloud email address
Password: your password
Server Address: yourcustomname.zmailcloud.com (if you are unsure what your custom server address is, please contact your Administrator or our help desk).

Note: Accounts which login at https://server.zmailcloud.com/ to check webmail should use the server address: server.zmailcloud.com

Once you have entered your info, click Create to add your account to the Mac Calendar application.

Additional note:

We have received reports of iCal sync responding with the following error message when trying to schedule or modify appointments in iCal after upgrading to Mac OS 10.8:

The server responded with 400 to operation CalDAVWriteEntityQueueableOperation.

To resolve the issue, click iCal (in upper left corner) > Preferences > Alerts. Select your zMailCloud account set a default alert to anything other than none (15 minutes before, for example) in the Events field. Also make sure “Use these default alerts on only this computer” is NOT checked:

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Next Steps
If you have any questions or need further assistance, please submit a help desk ticket.

How to sync zMailCloud calendars using CalDAV (iOS)

Written by Jay Cihla on . Posted in Configuring Mail Clients, Knowledgebase, Uncategorized

This article describes the steps to sync your zMailCloud account using CalDAV as the connection type for iOS devices (iPhone & iPad).

1. Open the Settings application.

2. Select Mail, Contacts, Calendars:

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3. To add a CalDAV account, select Add Account:

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4. Select Other:

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5. Select Add CalDAV account as the account type:

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6. Enter your account information and press next:

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Server: yourcustomname.zmailcloud.com*

* Replace yourcustomname.zmailcloud.com with your custom server address name.  If you are unsure what your custom server address is, please contact your Administrator or email us at: support[at]zmailcloud.com.  Note: Accounts which login at https://server.zmailcloud.com/ to check webmail should use the server address: server.zmailcloud.com  

User Name: your full zMailCloud email address Password: your password .

Your CalDAV account should be successfully connected. If you need further assistance, please submit a ticket.

Configuring a zMailCloud IMAP Account in Mac Mail

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

How To setup a zMailCloud IMAP Account in Mac Mail:

Launch Apple Mail:

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Click on Mail  in the upper left corner of Mail.app, then select Preferences. Note: if setting up Mac Mail for the 1st time, select Add Other Mail Account:

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In the Preferences window, click on Accounts:

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In the Accounts pane, notice the + button in the lower left hand corner. Click on the + button will populate a new window to add your new account.

Select Add Other Mail Account as the account type:

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Enter your account information in the Add Account fields, using your full email address in the email address field:

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Name: your full name
Email address: your full zMailCloud email address
Password: your Zimbra password
Click Sign In

On the next screen, enter your server information:

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Email address: your full email address

Username: your full email address

Password: Your Password

Account type: IMAP

Incoming Mail Server: yourdomain.zmailcloud.com (replace yourdomain.zmailcloud.com with your own custom server address.  To lookup your custom server address for incoming/outgoing server, please lookup your address at: https://zmailcloud.com/uncategorized/check-your-zmailcloud-server-address/

Outgoing Mail Server: yourdomain.zmailcloud.com (replace yourdomain.zmailcloud.com with your own custom server address.

Select Sign In

On the next page, select the items you wish to sync and click Done.

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Congratulations!  Your account is now setup in Mac Mail.

 

 

 

 

 

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