How to enable 2-Factor Authentication in your zMailCloud account

Written by Jay Cihla on . Posted in Configuring Mail Clients, Configuring Mobile Devices, Uncategorized

2-Factor authentication, also known as two-step verification adds an additional safeguard to your email account security by requiring a one-time password in addition to your email address & password for logging into your email account.

2-Factor authentication also allows setting up trusted devices such as mobile phones or mail clients to authenticate with a one-time password for devices that do not natively support 2-Factor Authentication (see Additional Steps below).

To setup 2-Factor authentication in your zMailCloud account, login to your webmail account (usually  You can lookup your webmail login address here:

Once logged in go to Preferences > Accounts.  Under Account Security click on Setup two-step authentication…:








If you do not see this option, please contact for assistance.

Before you begin: 

Note that once 2 factor authentication is enabled, you will need to remove and setup any devices (including mobile devices) you are currently syncing to using an Application passcode (see Authenticating with Applications below) or your 2-factor authentication code.

To start, select Begin Setup: 

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Enter the password for your account to continue and click Next:

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Next, install a one-time password application on your smartphone or tablet.  For a list of supported apps, please see:  Click Next once installed:

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On your smartphone or tablet, add your email address & authentication key to your authentication app (select Manual Entry):















Once added, you will see your account with your one-time use codes.  Use these codes for signing into your account using 2-step authentication when prompted:









In your zMailCloud account, enter your two-step authentication key to proceed:

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You should see a Success! message indicating that 2-step/2-factor authentication is setup and ready to use:

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Note that 2-step authentication does not replace your email address & password, it is an additional authentication step.  With 2-step authentication enabled on your account, you will be prompted to enter your one-time password each time you sign-in to your account:

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Additional Steps: Authenticating with Applications

You can also create passcodes for devices that do not support 2-Factor Authentication.  Most mobile phones and mail clients will require setting up individual passcodes for these devices when 2-step authentication is enabled.  The below steps will show you how to do this:

Go to Preferences > Accounts > Application Codes > Add Application Code in your webmail account to begin.

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This will generate an application passcode:

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Use this application passcode when setting up your account on your device as your normal password.

Once authenticated, you will see your device listed under Application Passcodes:

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Congratulations!  You have successfully setup 2-factor authentication for your account.  If you have any questions or need assistance, please contact:


Configuring your Windows Phone 8 device for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Configure a Windows Phone 8 device for use with your zMailCloud account

1) Select ‘Settings’ (gear icon):

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2) Select ‘Email + Accounts’:

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3) Select ‘add an account’:

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4) Scroll down and select advanced set up:

5) Enter your full zMailCloud email address and password then select next:

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6) Select Exchange ActiveSync:

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7) Enter your zMailCloud email address & password in the Username & Password fields. Leave Domain field blank. Enter as the Server address. Your custom address is usually, however it can be different.  If you are unsure of your custom server address, please ask your domain administrator, or submit a ticket:

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8) Check (server requires encrypted (SSL) connection

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9) Check content you would like to sync (email, contacts and calendar) select Sign in to setup your account:

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**Note there is a known issue with Windows Phone sync that can cause trouble synchronizing your account on your device, please see bug:

If you require any additional assistance, please submit a trouble ticket at

Configuring your BlackBerry 10 device for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices


You may wirelessly and automatically sync mail, contacts and calendars to your BlackBerry 10 device. This is also known as over-the-air sync, or OTA sync, and ActiveSync is supported natively on BlackBerry 10. BlackBerry Enterprise Server (BES) is not offered to BlackBerry 10 users going forward.


Before creating your account, create a backup of your calendars and contacts as well as your BlackBerry settings.


On your BlackBerry 10 device, select Settings:

Tap on Accounts:

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Select Advanced:

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Choose Microsoft Exchange ActiveSync:

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Enter the following information:

Domain: leave blank
Username: your full zMailCloud email address
Email Address: your full zMailCloud email address
Password: your password

Server Address:
Port: 443
Use SSL: On
Use VPN: Off
Push: On

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Select your preferred services and tap Done when you’re finished:

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The phone will now pull all your data from the server and will wirelessly sync data from this point.

If you have multiple accounts, you can set a default account in the Accounts pane shown in step 3.

Our support team is available to assist you should any issues arise via chat, email or telephone at +1 (888) 962-4525 x4.

Configuring your iPhone or iPad iOS for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices


You may wirelessly and automatically sync mail, contacts and calendar to your iPhone. This is also known as over-the-air sync, or OTA sync.  iPhone utilizes a Microsoft technology called ActiveSync. Our zMailCloud servers support push email for the iPhone via ActiveSync.


Before creating your account, create a backup of your calendars and contacts as well as your iPhone settings.


On the iPhone, click the Settings button:















Click on Accounts & Passwords:















Select Add Account:















Select Exchange:
















Email address: your full email address

Description: Exchange or your full email address

Select Configure Manually:
















Under the Email section put in your full email address.  For server, replace with your custom server name, usually















Once you have these fields complete, click the Next button on the top right hand corner.
It will verify the account information.















It will then ask if you want to sync mail, contacts and calendars. Select the items you want to sync using the on/off buttons and click Save.  The phone will now pull all your data from the server and will wirelessly sync data from this point.


Multiple Calendar Sync

To view multiple calendars on your iPhone, navigate to the Calendar application. In the top left corner, there is a back arrow marked Calendars. Click on Calendars to view your calendars. You can view calendars one at a time by clicking on each individually or select ‘All’ to view all calendar data.

To view multiple address books ( Groups ) on your iPhone, navigate to your contacts. In the top left corner, click Groups. Under Groups you can choose to view a specific address book of your choice.

A note about your inbox and filtering messages on your iPhone

Many people use Microsoft Outlook/Exchange at work, or some other mail client such as, and use its rules system to automatically separate incoming emails into different organizational folders. While the iPhone can see all of these folders, only messages in the INBOX will trigger the iPhone to alert you of a new message.  You can configure subfolders to alert when a new message is received by enabling push on the subfolder.



How do I setup my zMailCloud account on an Android device?

Written by Jay Cihla on . Posted in Configuring Mobile Devices

This article contains the steps to setup your zMailCloud account on an Android device using an Exchange/ActiveSync connection.

Please back up any and all data on the device before you initiate the following steps:

From your Android home screen, select the Email/My Accounts icon found under Settings:

Click Add New Account

Select Microsoft Exchange ActiveSync as the account type (or Corporate Email).


Click ‘Manual Setup’

Enter your zMailCloud account settings:

  • Email Address: your full zMailCloud email address
  • Server Address: (if you are unsure what your custom server address is, please contact
  • Domain: leave blank (or \
  • Username: zMailCloud email address
  • Password: zMailCloud account password

Check ‘This server requires an SSL connection’

Click ‘Next’.
Select the data you want to sync (Mail, Contacts, and Calendar).
Click ‘Finish Setup’.



Additional info: Some Android devices require that you must 1st navigate to the web client using your phone’s web broswer and accept the security certificate at before setting up your account.

Congratulations! You have successfully authenticated your zMailCloud account on your Android device.

If you need any assistance along the way, please create a ticket.

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