How do I login to the Admin Console

Written by Jay Cihla on . Posted in For Domain Administrators, Using zMailCloud

Manage your team’s accounts using the Admin Console.

To login to your Admin Console, log in to your web client account (usually and select “Admin Console” from drop-down menu next to your name in the upper right-hand corner once logged in:


The Admin Console will launch in a separate window.

Admin Console features:

Adjust an account quota

I’m having trouble logging into my account

Written by Jay Cihla on . Posted in Using zMailCloud

If you are experiencing problems logging into your zMailCloud account or receive a message that your username or password is incorrect, or authentication failed message please check the following:

  • Verify server address

Customers with custom hostname addresses, please make sure to use your custom hostname address, such as  (replacing yourcompany with your own address.  The custom hostname address, you or your administrator would have selected at the time of sign-up.

  • Check password

Passwords in zMailCloud are case sensitive.  Please make sure you do not have caps lock on or have mistyped your password.

If you continue to have problems logging into your account, please contact your Administrator who can perform a password reset for your account or contact our help desk through the Customer Center or by phone at 1-888-962-4525 (888-zMailCloud).

Logging into zMailCloud for the First Time

Written by Jay Cihla on . Posted in Using zMailCloud

Congratulations on joining zMailCloud! Now, let’s get you started on logging in so you can begin working with your team.

Step One

Verify that you’ve received your order confirmation and welcome emails from They should arrive within 10 minutes of signing up for your account.

Step Two

Go to the zMailCloud login page and sign in using your email address and the temporary password provided in your welcome email.

Step Three

Change your password, and use a secure, 8 + character password! Then change
“admin” to the email address of your primary technical contact (probably you!)

Step Four

For help using desktop email clients, connecting mobile devices and more, consult our Getting Started Guide.


If you are the administrator for your team, you will also want to become acquainted with the Admin Console. Information on using the Admin Console can also be found in our Getting Started Guide.

How do I share a calendar?

Written by Jay Cihla on . Posted in Using zMailCloud

A great advantage of zMailCloud is calendar sharing. With this easy-to-use tool, you can let anyone on your zMailCloud contact list view your calendar. Yes, this means you can share calendars between Mac and Windows users, even between Outlook and iCal by enabling sharing and using the Outlook Connector (instructions and requirements for those installations and configurations located here.

You can also allow someone you choose to add or edit your calendar, a useful privilege suited to trusted associates. Anyone, up to everyone, in your contact list can be invited, and they can share their calendars with you as well.

Sharing calendars must be done from within the web interface. First, log into your zMailCloud web client.  Customers with custom addresses, please use your custom domain address, such as , replacing yourcompany with your own custom server address.  Login using your full account name (, and password (note that the https means the site is secure, it’s safe to enter your password, and transmit other information to and from the zMailCloud website while checking and sending your mail).

1. After successfully logging in, let’s first navigate to the Calendar view. Look for the set of view tabs:

Sharing Calendars 1

2. Once in the Calendar, right click on “Calendar”. Press “Share Calendar”.

Sharing Calendars 2

3. This will populate the “Share Properties” window, and here’s where you can establish who gets your calendar, and what privileges are granted. Enter the Email you’d like to share your calendar with and select a Role.

None – None
Viewer – View
Manager – View, Edit, Add, Remove
Admin – View, Edit, Add, Remove, Administer

Sharing Calendars 3

Click “OK” and an invitation will be sent to the recipient. The invitation must be accepted in your zMailCloud web client. Once the share is accepted, the shared calendar will appear in their calendar list, which will then sync to their desktop provided they have the appropriate zMailCloud Outlook Connector installed.

If you need further assistance, please contact the Help Desk via the Customer Center, AIM chat at, or by phone.

Is my connection to zMailCloud secure?

Written by Jay Cihla on . Posted in Using zMailCloud

Yes! In other words, the zMailCloud web client operates in https (SSL encrypted) mode only.

The server will remain in https (encrypted) mode throughout your use of the site.

In addition, S/MIME encryption support is available free for all accounts.

Keeping access secure

We suggest you create a bookmark/shortcut to your server address.  Customers with custom addresses, please use your custom domain address, such as (the customURL for whichever server your mailbox(es) are on, and use that when you log in. HTTPS, secure mode is always used when you’re connecting from, for example, a public wi-fi network such as that you might use at an airport or your local Starbucks/Peets.
Additional Notes
Note that the zMailCloud servers support secure SMTP, POP and IMAP connections to and from mail clients and PDAs using 256-bit, public SSL certificates for HTTP(s), SMTP, IMAP and POP, which includes syncing with the desktop clients.We use public SSL certificates, which provides an error-free, secure experience in zMailCloud.
  For more on security in zMailCloud please see our Security FAQ.
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