Posts Tagged ‘activesync’

Configuring your Windows Phone 8 device for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Configure a Windows Phone 8 device for use with your zMailCloud account

1) Select ‘Settings’ (gear icon):

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2) Select ‘Email + Accounts’:

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3) Select ‘add an account’:

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4) Scroll down and select advanced set up:

5) Enter your full zMailCloud email address and password then select next:

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6) Select Exchange ActiveSync:

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7) Enter your zMailCloud email address & password in the Username & Password fields. Leave Domain field blank. Enter yourcustomaddress.zmailcloud.com as the Server address. Your custom address is usually yourcompany.zmailcloud.com, however it can be different.  If you are unsure of your custom server address, please ask your domain administrator, or submit a ticket:

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8) Check (server requires encrypted (SSL) connection

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9) Check content you would like to sync (email, contacts and calendar) select Sign in to setup your account:

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**Note there is a known issue with Windows Phone sync that can cause trouble synchronizing your account on your device, please see bug: https://bugzilla.zimbra.com/show_bug.cgi?id=82017

If you require any additional assistance, please submit a trouble ticket at http://helpdesk.zmailcloud.com.

Configuring your BlackBerry 10 device for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Summary

You may wirelessly and automatically sync mail, contacts and calendars to your BlackBerry 10 device. This is also known as over-the-air sync, or OTA sync, and ActiveSync is supported natively on BlackBerry 10. BlackBerry Enterprise Server (BES) is not offered to BlackBerry 10 users going forward.

Backup

Before creating your account, create a backup of your calendars and contacts as well as your BlackBerry settings.

Instructions

On your BlackBerry 10 device, select Settings:

Tap on Accounts:

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Select Advanced:

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Choose Microsoft Exchange ActiveSync:

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Enter the following information:

Domain: leave blank
Username: your full zMailCloud email address
Email Address: your full zMailCloud email address
Password: your password

Server Address: yourcustomaddress.zmailcloud.com
Port: 443
Use SSL: On
Use VPN: Off
Push: On

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Select your preferred services and tap Done when you’re finished:

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The phone will now pull all your data from the server and will wirelessly sync data from this point.

If you have multiple accounts, you can set a default account in the Accounts pane shown in step 3.

Our support team is available to assist you should any issues arise via chat, email or telephone at +1 (888) 962-4525 x4.

Configuring your iPhone or iPad iOS for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Summary

You may wirelessly and automatically sync mail, contacts and calendar to your iPhone. This is also known as over-the-air sync, or OTA sync.  iPhone utilizes a Microsoft technology called ActiveSync. Our zMailCloud servers support push email for the iPhone via ActiveSync.

Backup

Before creating your account, create a backup of your calendars and contacts as well as your iPhone settings.

Instructions

On the iPhone, click the Settings button:

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Click on Accounts & Passwords:

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Select Add Account:

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Select Exchange:

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Email address: your full email address

Description: Exchange or your full email address

Select Configure Manually:

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Under the Email section put in your full email address.  For server, replace with your custom server name, usually yourcompanyname.zmailcloud.com

  • The domain field should be left blank
  • Username should also be your full email address.
  • For the password section enter your zMailCloud account password.

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Once you have these fields complete, click the Next button on the top right hand corner.
It will verify the account information.

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It will then ask if you want to sync mail, contacts and calendars. Select the items you want to sync using the on/off buttons and click Save.  The phone will now pull all your data from the server and will wirelessly sync data from this point.

 

Multiple Calendar Sync

To view multiple calendars on your iPhone, navigate to the Calendar application. In the top left corner, there is a back arrow marked Calendars. Click on Calendars to view your calendars. You can view calendars one at a time by clicking on each individually or select ‘All’ to view all calendar data.

To view multiple address books ( Groups ) on your iPhone, navigate to your contacts. In the top left corner, click Groups. Under Groups you can choose to view a specific address book of your choice.

A note about your inbox and filtering messages on your iPhone

Many people use Microsoft Outlook/Exchange at work, or some other mail client such as Mail.app, and use its rules system to automatically separate incoming emails into different organizational folders. While the iPhone can see all of these folders, only messages in the INBOX will trigger the iPhone to alert you of a new message.  You can configure subfolders to alert when a new message is received by enabling push on the subfolder.

 

 

How do I setup my zMailCloud account on an Android device?

Written by Jay Cihla on . Posted in Configuring Mobile Devices

This article contains the steps to setup your zMailCloud account on an Android device using an Exchange/ActiveSync connection.

Please back up any and all data on the device before you initiate the following steps:

From your Android home screen, select the Email/My Accounts icon found under Settings:

Click Add New Account

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Select Microsoft Exchange ActiveSync as the account type (or Corporate Email).

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Click ‘Manual Setup’

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Enter your zMailCloud account settings:

  • Email Address: your full zMailCloud email address
  • Server Address: yourcutomaddress.zmailcloud.com (if you are unsure what your custom server address is, please contact support@zmailcloud.com)
  • Domain: leave blank (or \username@yourdomain.com)
  • Username: zMailCloud email address
  • Password: zMailCloud account password

Check ‘This server requires an SSL connection’

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Click ‘Next’.
Select the data you want to sync (Mail, Contacts, and Calendar).
Click ‘Finish Setup’.

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Additional info: Some Android devices require that you must 1st navigate to the web client using your phone’s web broswer and accept the security certificate at https://server.zmailcloud.com/ before setting up your account.

Congratulations! You have successfully authenticated your zMailCloud account on your Android device.

If you need any assistance along the way, please create a ticket.

How to install zMailCloud’s server certificate on Android devices

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Some Android devices experience problems when accepting zMailCloud’s SSL certificate when setting up accounts as Exchange/ActiveSync.

Solution:

You can install zMailCloud’s certificate on your device by downloading and clicking on the certificate at https://server.zmailcloud.com/ (on your computer’s web browser (Firefox recommended) > More Info. > Security > View Certificate > Details > Export. Once that’s exported you can install our certificate on your device by plugging it into your computer & following these steps:

1.Place certificate file onto the sdcard/download folder.

2. Go to Settings -> Security & Privacy -> Install from SD Card & try setting up your zMailCloud account as an Exchange/ActiveSync account once more on your device.

If you have any questions or need assistance, please submit a ticket.

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