Posts Tagged ‘android’

How do I setup my zMailCloud account on an Android device?

Written by Jay Cihla on . Posted in Configuring Mobile Devices

This article contains the steps to setup your zMailCloud account on an Android device using an Exchange/ActiveSync connection.

Please back up any and all data on the device before you initiate the following steps:

From your Android home screen, select the Email/My Accounts icon found under Settings:

Click Add New Account

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Select Microsoft Exchange ActiveSync as the account type (or Corporate Email).

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Click ‘Manual Setup’

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Enter your zMailCloud account settings:

  • Email Address: your full zMailCloud email address
  • Server Address: yourcutomaddress.zmailcloud.com (if you are unsure what your custom server address is, please contact support@zmailcloud.com)
  • Domain: leave blank (or \username@yourdomain.com)
  • Username: zMailCloud email address
  • Password: zMailCloud account password

Check ‘This server requires an SSL connection’

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Click ‘Next’.
Select the data you want to sync (Mail, Contacts, and Calendar).
Click ‘Finish Setup’.

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Additional info: Some Android devices require that you must 1st navigate to the web client using your phone’s web broswer and accept the security certificate at https://server.zmailcloud.com/ before setting up your account.

Congratulations! You have successfully authenticated your zMailCloud account on your Android device.

If you need any assistance along the way, please create a ticket.

How to install zMailCloud’s server certificate on Android devices

Written by Jay Cihla on . Posted in Configuring Mobile Devices

Some Android devices experience problems when accepting zMailCloud’s SSL certificate when setting up accounts as Exchange/ActiveSync.

Solution:

You can install zMailCloud’s certificate on your device by downloading and clicking on the certificate at https://server.zmailcloud.com/ (on your computer’s web browser (Firefox recommended) > More Info. > Security > View Certificate > Details > Export. Once that’s exported you can install our certificate on your device by plugging it into your computer & following these steps:

1.Place certificate file onto the sdcard/download folder.

2. Go to Settings -> Security & Privacy -> Install from SD Card & try setting up your zMailCloud account as an Exchange/ActiveSync account once more on your device.

If you have any questions or need assistance, please submit a ticket.

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