Posts Tagged ‘external account’

How to install & configure Zimbra Desktop (Mac)

Written by Jay Cihla on . Posted in Configuring Mail Clients

Summary

Zimbra Desktop is an offline client that lets you manage multiple email accounts – including your zMailCloud account email, contacts, calendar and documents in one easy to manage desktop client. Your zMailCloud account, Yahoo! Mail, Gmail, AOL, Microsoft Exchange and any other work or personal email account using POP or IMAP is easy to set up in Zimbra Desktop. Each account is separately maintained.

Requirements

  • Mac OS X Snow Leopard 10.6 and above
  • At least 200MB free disk space is required to install the software. Additional disk space is required to download mailbox data.
  • At least 512MB free memory is required — and 1GB or more is recommended to run Zimbra Desktop.

Installation

Download Zimbra Desktop at: http://www.zimbra.com/products/desktop.html  The official Zimbra documentation is available here.

Next, click on the Mac version as the download type:

zimbra desktop installer

 

 

 

 

 

 

 

 

Zimbra Desktop will begin downloading. Once the download completes, double-click on the zdesktop.dmg installer file:

zdesktop_2

 

 

 

 

Double-click on the Zimbra Desktop.mpkg icon and click ‘Open’ if prompted:

desktop

 

 

 

 

 

 

The Zimbra Desktop Setup Wizard will appear. Close any open Applications and select Continue to proceed:

installer1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accept the License Agreement, then select Continue:

 

 

license

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Select a destination to install the Zimbra Desktop application. You may install in the default location or select your own by selecting ‘Change Install Location’. When finished, click ‘Install’ and the Setup Wizard will begin installation of Zimbra Desktop on your computer:

install

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You will be prompted to enter your Mac account password. This is the password for your Mac user account found under Macintosh HD > Applications > System Preferences > Accounts. Enter your Mac password, then click Install Software.

Zimbra Desktop will automatically launch. Click ‘Add New Account’ to add a new email account to Zimbra Desktop:

add account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Next, enter the account type. Select ‘Zimbra’ if you are setting up a zMailCloud account, or select an account type from the drop-down list.

 

In the Add New Account window, enter the details of your account. If you are setting up a zMailCloud account, use the following settings:

add account 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account Type: Zimbra
Account Name: Your full zMailCloud email address
Email Address: Your full zMailCloud email address
Password: Your account password
Incoming Mail Server: yourcustomaddress.zmailcloud.com.  If you are unsure what your custom server address is, please contact your Administrator or email support [at]zmailcloud.com
Security: Check SSL for this option. This should change your Port to 443
Check Messages: Select how often Zimbra Desktop will check for new mail in this account (every x minutes, hours, etc.)
Mail Sync: Select Sync all messages if you want all messages from your account to download.

Once you have entered your settings, click ‘Validate and Save’. The My Accounts screen will confirm your account has been setup. Click ‘Add New Account’ to add additional email accounts in Zimbra Desktop. Click ‘Launch Desktop’ when finished:

Screen Shot 2015-03-03 at 2.49.29 PM

 

 

 

 

 

Once Zimbra Desktop has been launched, it will start downloading your account information from the server. Note that the first sync may take up to several hours to sync, depending on how much information is downloaded to your account.

If you have any questions about the Zimbra Desktop program or need assistance, please submit a ticket.

How do I recover emails/folders from a restored account?

Written by Jay Cihla on . Posted in Uncategorized

IMPORTANT NOTE: These instructions describe the steps to recover email/folders from a restored email account that has already been created for you by our help desk. If you need to request an account restore, please submit a help desk ticket as the 1st step.

Instructions:

In order to recover email in your restored account, please setup the restored account as an external account under Preferences > Accounts > Add External Account in your normal web client account at https://server.zmailcloud.com/

The settings to use for the external account are:

Email address: The restored email address provided to you by our help desk. For example, restored_name@yourdomain.com
Account name: restored_name@yourdomain.com
Account type: IMAP
Username of Account: restored_name@yourdomain.com
Password: your password
Email server: server.zmailcloud.com
Use an encrypted connection (SSL) when accessing this server: checked
IMAP Port: 993
Download messages to: Folder

Click ‘Save’ at the top when you are finished, then click OK.

Once the external account is added, the folders will show under the folder list on the left in your zMailCloud account. Once the external account is fully synced up, you can drag the restored email/folders you wish to recover to your normal zMailCloud account folder(s), then delete the restored account under Preferences > Accounts once it is migrated over.

Once your email is recovered, please delete the restored account through the zMailCloud Admin panel at: https://zimbraadmin.01.com/zimbraAdmin/ to avoid being charged for the restore account.

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