Posts Tagged ‘imap’

Configuring a zMailCloud IMAP Account in Mac Mail

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

How To setup a zMailCloud IMAP Account in Mac Mail:

Launch Apple Mail:

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Click on Mail  in the upper left corner of Mail.app, then select Preferences. Note: if setting up Mac Mail for the 1st time, select Add Other Mail Account:

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In the Preferences window, click on Accounts:

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In the Accounts pane, notice the + button in the lower left hand corner. Click on the + button will populate a new window to add your new account.

Select Add Other Mail Account as the account type:

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Enter your account information in the Add Account fields, using your full email address in the email address field:

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Name: your full name
Email address: your full zMailCloud email address
Password: your Zimbra password
Click Sign In

On the next screen, enter your server information:

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Email address: your full email address

Username: your full email address

Password: Your Password

Account type: IMAP

Incoming Mail Server: yourdomain.zmailcloud.com (replace yourdomain.zmailcloud.com with your own custom server address.  To lookup your custom server address for incoming/outgoing server, please lookup your address at: https://zmailcloud.com/uncategorized/check-your-zmailcloud-server-address/

Outgoing Mail Server: yourdomain.zmailcloud.com (replace yourdomain.zmailcloud.com with your own custom server address.

Select Sign In

On the next page, select the items you wish to sync and click Done.

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Congratulations!  Your account is now setup in Mac Mail.

 

 

 

 

 

Configuring Thunderbird for use with your zMailCloud account

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

Download and install Thunderbird using the directions here: http://www.mozilla.org/en-US/thunderbird/

 

After installing thunderbird, you may be prompted to obtain a new email address.  Click “Skip this and use my existing email”

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Enter your name, zMailCloud email address and password, and click continue.

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After clicking “continue”, click “Manual config”

For incoming settings, select IMAP

Incoming Settings:

Server hostname: yourcompany.zmailcloud.com* (Note: Accounts which login at https://server.zmailcloud.com/ to check webmail should use the incoming server address: server.zmailcloud.com)

*If you don’t know your custom server hostname, please contact your Domain Administrator, or the help desk.

Port: 993

SSL: SSL/TLS

Authentication: Normal Password

 

Outgoing settings

SMTP

Server hostname: yourcompany.zmailcloud.com* (Note: Accounts which login at https://server.zmailcloud.com/ to check webmail should use the outgoing server address: smtp.01.com)

*If you don’t know your custom server hostname, please contact your Domain Administrator, or the help desk.

Port: 587

SSL: STARTTLS

Authentication: Normal Password

Username: your full zMailCloud email address

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Once all of your settings are entered, click done.  You are now ready to use Thunderbird with your zMailCloud Account.

 

If you require any additional assistance in configuring Thunderbird with your zMailCloud account.  Please contact the help desk via:

phone: 1-888-962-4525

email: help[at]zmailcloud.com

AOL Instant messanger: help@01.com

Help Desk ticket

Outlook IMAP Setup

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

Setting up your zMailCloud Account as an IMAP account in Microsoft Outlook

Please Note: These instructions will only synchronize email to Outlook, not calendars and contacts.  To use all features of your zMailCloud Account including calendar, contact, and shared folder sync, please see the following KB article:
To start, open Outlook and go to File > Info > Account Settings > Email account tab > New Account and select Internet E-mail as the account type:

 

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Fill in the appropriate information and put a check in the box at the bottom to Manually Configure Server Settings:

 

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Click Next.  Fill in the your name, email address and select IMAP as the account type.

Incoming Mail Server: yourcustomaddress.zmailcloud.com

Outgoing Mail Server: yourcustomaddress.zmailcloud.com

*If you do not know your custom address, please ask your domain administrator or contact the help desk.

Enter your full email address for your User Name and your email password.

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Before clicking Next, click on More Settings.  Then click the Outgoing Server Tab.  Select, My outgoing server requires authentication, and Use same settings as my incoming mail server:

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Now click on the Advanced tab.  For the Incoming server use port 993 and select SSL for the encryption method. For the Outgoing server (SMTP) use port 587 with Auto for the encryption method: (Note: Outlook 2003 users may need to use port 587 as the outgoing port with SSL encryption).  Click OK when done making changes:

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Click next, and Outlook will test that it can access your email and send messages. If both are successful then setup is complete. If it does not work, please review your settings.

 

If you encounter a question:

 

1. Open a ticket using the link HERE

2. Please call us at 888-962-4525, x4,

3. chat with us at help@zmailcloud.com, or

4. E-mail us at support[at]zmailcloud.com

Outlook for Mac IMAP configuration

Written by Jay Cihla on . Posted in Configuring Mail Clients

How to setup your zMailCloud account in Outlook for Mac using IMAP:

Open Outlook and go to Tools > Accounts.  In the Add an Account window, select E-mail Account:

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In the Account Information window, enter your account details:

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E-mail address: your full zMailCloud email address
Password: your zMailCloud account password
User name: your full zMailCloud email address
Type: IMAP

Incoming server: yourcustomaddress.zmailcloud.com  If you are unsure what your custom server address is, please contact your Administrator or email us at support[at]zmailcloud.com

Override default port: checked
Port: 993
SSL: checked

Outgoing Server: yourcustomaddress.zmailcloud.com
Override default port: checked
Port: 587
SSL: checked

Click Add Account once finished entering your account details.

In the account overview screen (under Outgoing Server Settings), select More Options:

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In the More Options window, configure your outgoing settings:

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Authentication: User Name and Password
User name: your full zMailCloud email address
Password: your password
Unqualified domain: leave blank

Click OK once finished.

Click on the Red button in the upper left corner to close the accounts window and return to the main Outlook window:

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Congratulations! You have configured Outlook for Mac to sync with your zMailCloud account. If you have any questions or need further assistance, please submit a ticket.

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