Posts Tagged ‘outlook’

How to install the zMailCloud/Zimbra Outlook Connector (email, contacts, calendar bidirectional sync)

Written by Jay Cihla on . Posted in Configuring Mail Clients, Knowledgebase

This is a guide for installing and configuring the zMailCloud Outlook Connector. The Outlook Connector is an application that will automatically sync all of the information in your zMailCloud account with your copy of Outlook 2003 – 2013, including your email, contacts, and calendars. Lets get started!

Before you install

• Backup your Outlook items before installing the Connector for Outlook. Do this first! This saves a copy of your Outlook in case you need to revert to it. Here are instructions on how to backup Outlook:

• You must use an Outlook PST file of no larger than 2GB. Microsoft does not support larger PST files, and neither do we! The larger your PST, the longer the process will take!

• Be aware of how much internet speed/bandwidth you have available for this process! We recommend high-speed/high-bandwidth upload/download internet connections with plenty of availability for larger and/or many simultaneous uploads.

• We highly recommend performing your uploads over night, over weekends, and in any event not during your business hours.

• Verify you are not using a firewall, load-balancer, packet-shaper, router or other network appliance that will interfere with the priority of your internet traffic! If you are using such a network appliance, commonly used with VOIP telephone systems to prioritize their traffic, you must configure it to prioritize traffic to/from the zMailCloud servers, or, preferably, turn its prioritization off for such data. If the Zimbra advanced web client is not functioning well, this kind of intereference is a common cause! You must fix this.


Download the zMailCloud Connector:
Click here to download the zMailCloud Connector for Outlook (32 bit version) This is the most common Outlook Connector.  Try running this connector first!

Click here to download the zMailCloud Connector for Outlook (64 bit version)

Once downloaded, double click on the installer to get started:







If Windows displays a protection warning, click on “OK”:









To bypass the Windows warning, highlight & right-click on the installer and choose “Properties”:
















Under “Security”, click Unblock, then click OK:



















Double-click on the installer once more.  An installer window will populate, welcoming you to the setup process.  Click Next:
















Clicking next will take us to the license agreement page, which defaults to the do not accept setting:

You will have to click on I accept to move forward:
















Clicking on next will install the connector. The Zimbra Outlook Connector is only compatible with Outlook versions 2003 through 2013.  If you have an incompatible version, or the connector is the wrong version (32 bit vs 64 bit) you will receive a error message:
















But because we really do meet the requirements, we will get a successful installation message.  Click Close:

zco install complete















Next, launch Outlook.  Outlook should prompt for your account details:
















Server name: (if you are unsure what your custom server address is, please contact your Administrator or our help desk.
Use Secure Connection: checked

Email: your full email address

Password: your password
Once you click OK, your account is now configured and Outlook will start to sync with the Zimbra server. Don’t worry if you do not see your email appear immediately, it takes about five to ten minutes to pull all of your email, contacts, and calendars into Outlook. You can keep track of progress with the progress window that populates once the data transfer starts:

zimbra outlook sync












Once the folder synchronization is completed, you are ready to go! Outlook will automatically sync your contacts, calendars, and email with the zMailCloud web client.

If you follow these directions and still have difficulty, please contact our help desk at: support[at]

Outlook IMAP Setup

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

Setting up your zMailCloud Account as an IMAP account in Microsoft Outlook

Please Note: These instructions will only synchronize email to Outlook, not calendars and contacts.  To use all features of your zMailCloud Account including calendar, contact, and shared folder sync, please see the following KB article:
To start, open Outlook and go to File > Info > Account Settings > Email account tab > New Account and select Internet E-mail as the account type:




Fill in the appropriate information and put a check in the box at the bottom to Manually Configure Server Settings:




Click Next.  Fill in the your name, email address and select IMAP as the account type.

Incoming Mail Server:

Outgoing Mail Server:

*If you do not know your custom address, please ask your domain administrator or contact the help desk.

Enter your full email address for your User Name and your email password.



Before clicking Next, click on More Settings.  Then click the Outgoing Server Tab.  Select, My outgoing server requires authentication, and Use same settings as my incoming mail server:



Now click on the Advanced tab.  For the Incoming server use port 993 and select SSL for the encryption method. For the Outgoing server (SMTP) use port 587 with Auto for the encryption method: (Note: Outlook 2003 users may need to use port 587 as the outgoing port with SSL encryption).  Click OK when done making changes:



Click next, and Outlook will test that it can access your email and send messages. If both are successful then setup is complete. If it does not work, please review your settings.


If you encounter a question:


1. Open a ticket using the link HERE

2. Please call us at 888-962-4525, x4,

3. chat with us at, or

4. E-mail us at support[at]

How do I use the PST Import Wizard?

Written by Jay Cihla on . Posted in Uncategorized

Using the PST Import Wizard for Outlook

Installing the Outlook Connector will install a new profile in Outlook. If you already have an existing .PST backup of Outlook items that you would like to directly import into your zMailCloud account or have new .PST files created from the first step of the “How to install the zMailCloud Outlook Connector”, please run the Import Wizard for Outlook found in the Download section.

1. Open the PST Import wizard

2. Click Next.

3. The hostname field should be filled in with

4. The Port should be set to: 993 with ‘use secure connection’ checked

5. Enter your email address for the username, and your email password. Then, click Next.

6. Click Browse to locate your .PST file.

7. If you are using a domain administrator account, you have the option to select which account you would like to import the file into. To use this option, place a check in the ‘Import into Account’ and type in the appropriate address, and leave the admin port set to 7071, and use a secure connection.

8. Select the items you wish to import. Also, if you are now using a newer email address then when the .pst was created, you can convert your meetings to the new address. This can be done by entering the old address in the Old Address field.

9. Select the additional options you wish to use for the imported .pst. We recommend that you select the ‘log messages on failure’ option in case there are any issues with the import.

10. Click next, and you will be prompted to click OK to proceed with the import, or cancel.

Outlook for Mac IMAP configuration

Written by Jay Cihla on . Posted in Configuring Mail Clients

How to setup your zMailCloud account in Outlook for Mac using IMAP:

Open Outlook and go to Tools > Accounts.  In the Add an Account window, select E-mail Account:











In the Account Information window, enter your account details:















E-mail address: your full zMailCloud email address
Password: your zMailCloud account password
User name: your full zMailCloud email address
Type: IMAP

Incoming server:  If you are unsure what your custom server address is, please contact your Administrator or email us at support[at]

Override default port: checked
Port: 993
SSL: checked

Outgoing Server:
Override default port: checked
Port: 587
SSL: checked

Click Add Account once finished entering your account details.

In the account overview screen (under Outgoing Server Settings), select More Options:

outlook 2011 more options
















In the More Options window, configure your outgoing settings:

smtp settings outlook 2011










Authentication: User Name and Password
User name: your full zMailCloud email address
Password: your password
Unqualified domain: leave blank

Click OK once finished.

Click on the Red button in the upper left corner to close the accounts window and return to the main Outlook window:












Congratulations! You have configured Outlook for Mac to sync with your zMailCloud account. If you have any questions or need further assistance, please submit a ticket.

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