Posts Tagged ‘zimbra’

How do I change my account password?

Written by Jay Cihla on . Posted in Knowledgebase

To change your account password for your zMailCloud account, open a web browser and navigate to your custom server address, usually, replacing mycompany with your own company’s custom URL.  If you are unsure of your custom server address is, you can use your email address to find it here.

To reset your password, sign in to your account using your email address & password:












At the top menu, click on Preferences: 









Under the menu on the left, click on General and select Change Password on the right hand side:

change password






A pop-up window will appear.  Enter your current password in the Old Password field & enter your new & unique password in the New Password and Confirm fields:













Click on Change password to submit changes.  Once you have successfully updated to a new password, a verification window should appear:













If you need assistance with the above steps, please contact our help desk by email at:


How to enable 2-Factor Authentication in your zMailCloud account

Written by Jay Cihla on . Posted in Configuring Mail Clients, Configuring Mobile Devices, Uncategorized

2-Factor authentication, also known as two-step verification adds an additional safeguard to your email account security by requiring a one-time password in addition to your email address & password for logging into your email account.

2-Factor authentication also allows setting up trusted devices such as mobile phones or mail clients to authenticate with a one-time password for devices that do not natively support 2-Factor Authentication (see Additional Steps below).

To setup 2-Factor authentication in your zMailCloud account, login to your webmail account (usually  You can lookup your webmail login address here:

Once logged in go to Preferences > Accounts.  Under Account Security click on Setup two-step authentication…:








If you do not see this option, please contact for assistance.

Before you begin: 

Note that once 2 factor authentication is enabled, you will need to remove and setup any devices (including mobile devices) you are currently syncing to using an Application passcode (see Authenticating with Applications below) or your 2-factor authentication code.

To start, select Begin Setup: 

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Enter the password for your account to continue and click Next:

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Next, install a one-time password application on your smartphone or tablet.  For a list of supported apps, please see:  Click Next once installed:

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On your smartphone or tablet, add your email address & authentication key to your authentication app (select Manual Entry):















Once added, you will see your account with your one-time use codes.  Use these codes for signing into your account using 2-step authentication when prompted:









In your zMailCloud account, enter your two-step authentication key to proceed:

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You should see a Success! message indicating that 2-step/2-factor authentication is setup and ready to use:

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Note that 2-step authentication does not replace your email address & password, it is an additional authentication step.  With 2-step authentication enabled on your account, you will be prompted to enter your one-time password each time you sign-in to your account:

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Additional Steps: Authenticating with Applications

You can also create passcodes for devices that do not support 2-Factor Authentication.  Most mobile phones and mail clients will require setting up individual passcodes for these devices when 2-step authentication is enabled.  The below steps will show you how to do this:

Go to Preferences > Accounts > Application Codes > Add Application Code in your webmail account to begin.

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This will generate an application passcode:

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Use this application passcode when setting up your account on your device as your normal password.

Once authenticated, you will see your device listed under Application Passcodes:

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Congratulations!  You have successfully setup 2-factor authentication for your account.  If you have any questions or need assistance, please contact:


Zimbra corporate changes

Written by Jay Cihla on . Posted in Blog

Earlier this week Zimbra spun off Telligent to Verint, immediately prior to aquisition by Synacor.
Our initial reaction:
  •  Positive on the Synacor acquisition.
    Synacor, one of Zimbra’s largest customers, focuses on delivering alternatives to Google and Microsoft for Internet Service Providers (ISPs). As a result, we believe they will focus on competitive innovation, which should directly improve features and benefits for zMailCloud and its customers.
  •  Positive on the Telligent spin-off.
    Telligent was formerly known as Zimbra Social, which was formerly known as Telligent, brought together with Zimbra in 2013. Technically quite different from Zimbra, for instance, Windows-based instead of Linux-based, Telligent’s corporate culture may have been similarly challenging to integrate.
For those of our customers unfamiliar with Zimbra, it is the primary instagram scheduler and developer and licensor of the software that we, zMailCloud customize and use as the basis for most services. With more than a decade of experience delivering solutions around Zimbra software to thousands of businesses across more than 100 countries, we are Zimbra’s earliest and largest exclusive technology solutions partner.

We are optimistic about the result of these changes, look forward to sharing more news as it becomes available.

Outlook IMAP Setup

Written by Travell Bates on . Posted in Configuring Mail Clients, Knowledgebase

Setting up your zMailCloud Account as an IMAP account in Microsoft Outlook

Please Note: These instructions will only synchronize email to Outlook, not calendars and contacts.  To use all features of your zMailCloud Account including calendar, contact, and shared folder sync, please see the following KB article:
To start, open Outlook and go to File > Info > Account Settings > Email account tab > New Account and select Internet E-mail as the account type:




Fill in the appropriate information and put a check in the box at the bottom to Manually Configure Server Settings:




Click Next.  Fill in the your name, email address and select IMAP as the account type.

Incoming Mail Server:

Outgoing Mail Server:

*If you do not know your custom address, please ask your domain administrator or contact the help desk.

Enter your full email address for your User Name and your email password.



Before clicking Next, click on More Settings.  Then click the Outgoing Server Tab.  Select, My outgoing server requires authentication, and Use same settings as my incoming mail server:



Now click on the Advanced tab.  For the Incoming server use port 993 and select SSL for the encryption method. For the Outgoing server (SMTP) use port 587 with Auto for the encryption method: (Note: Outlook 2003 users may need to use port 587 as the outgoing port with SSL encryption).  Click OK when done making changes:



Click next, and Outlook will test that it can access your email and send messages. If both are successful then setup is complete. If it does not work, please review your settings.


If you encounter a question:


1. Open a ticket using the link HERE

2. Please call us at 888-962-4525, x4,

3. chat with us at, or

4. E-mail us at support[at]

Configuring your iPhone or iPad iOS for push mail, calendar and contact sync

Written by Jay Cihla on . Posted in Configuring Mobile Devices


You may wirelessly and automatically sync mail, contacts and calendar to your iPhone. This is also known as over-the-air sync, or OTA sync.  iPhone utilizes a Microsoft technology called ActiveSync. Our zMailCloud servers support push email for the iPhone via ActiveSync.


Before creating your account, create a backup of your calendars and contacts as well as your iPhone settings.


On the iPhone, click the Settings button:















Click on Accounts & Passwords:















Select Add Account:















Select Exchange:
















Email address: your full email address

Description: Exchange or your full email address

Select Configure Manually:
















Under the Email section put in your full email address.  For server, replace with your custom server name, usually















Once you have these fields complete, click the Next button on the top right hand corner.
It will verify the account information.















It will then ask if you want to sync mail, contacts and calendars. Select the items you want to sync using the on/off buttons and click Save.  The phone will now pull all your data from the server and will wirelessly sync data from this point.


Multiple Calendar Sync

To view multiple calendars on your iPhone, navigate to the Calendar application. In the top left corner, there is a back arrow marked Calendars. Click on Calendars to view your calendars. You can view calendars one at a time by clicking on each individually or select ‘All’ to view all calendar data.

To view multiple address books ( Groups ) on your iPhone, navigate to your contacts. In the top left corner, click Groups. Under Groups you can choose to view a specific address book of your choice.

A note about your inbox and filtering messages on your iPhone

Many people use Microsoft Outlook/Exchange at work, or some other mail client such as, and use its rules system to automatically separate incoming emails into different organizational folders. While the iPhone can see all of these folders, only messages in the INBOX will trigger the iPhone to alert you of a new message.  You can configure subfolders to alert when a new message is received by enabling push on the subfolder.



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