How to cancel zMailCloud Service

Written by Jay Cihla on . Posted in Uncategorized

We’re sorry you’ve elected to cancel your services with us, and would be delighted for you to leave your feedback. You’ll be given the option in one of two emails you’ll receive from us after you cancel, upon service pause, and upon service deletion from our system, please let us know how we can improve, what we could have done better, if anything, to keep your service.

You may cancel yourself, independently, by visiting your Billing Manager:

Login and from the first screen, select “Manage” from the option to the far right of your Zimbra hosting package.

Then click the “Cancel X” button, again to the far right.

Then, finally, click “cancel package on renewal date.”

zMailCloud processes cancellations once daily, so you may change your mind until you receive an email from our system indicating that we’ve paused your service, still from within the Billing Manager, yourself. After you receive the first cancellation email from us, you’ll have to contact us directly,, or call 866-777-0101 x5, to stop your cancellation. The second email, typically within two weeks, will indicate we’ve deleted your account from our system. After that time, you still have about 30 days to contact us to have us restore your service from backups.

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