How to delete an account using the Admin Console

Written by Jay Cihla on . Posted in Uncategorized

To delete an account using the Admin Console, first log in to your web client account (usually https://yourcustomaddress.zmailcloud.com, replacing “yourcustomaddress” with your domain name and select “Admin Console” from drop-down menu next to your name in the upper right-hand corner once logged in:

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Once logged in, go to Manage > Accounts and double-click on the account you would like to delete.

Next, select the Gear icon in the upper right corner and select Delete:

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In the information pop-up, confirm deletion by clicking “Yes”:

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How to add a new email account using the Admin Console

Written by Jay Cihla on . Posted in Uncategorized

To add an account using the Admin Console, first log in to your web client account (usually https://yourcustomaddress.zmailcloud.com, replacing “yourcustomaddress” with your domain name and select “Admin Console” from drop-down menu next to your name in the upper right-hand corner once logged in:

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The Admin Console will launch in a separate window.  Enter your full email address & password & login to the Admin Console.

Once logged in, select Manage > Accounts:

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In the upper right hand corner, select the Gear icon drop-down menu and select New:

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In the new account window, enter the new account details:

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Scroll down to set a password in the Password & Confirm Password Fields:

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Click Finish when you are done making changes:

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Configuring Your MX Records: Enom

Written by Jay Cihla on . Posted in For Domain Administrators, Uncategorized

Configuring Your MX Records: Enom 

  1. Log in to your account at www.enom.com.
  2. Open the Domains tab and select My Domain Names. You’ll be directed to the Manage Domains page.
  3. Click the domain that you’d like to use with zMailCloud.
  4. From the Domain Details panel along the right, select the + icon under the Total DNS Control list item. A sub-list will appear.
  5. Click the entry titled Total DNS Control And MX Records. The Manage MX Records, and DNS Zone File panel will appear.
  6. Click Launch Total DNS Control Manager. The DNS Manager window will appear.
  7. Clear all existing MX Records by clicking Delete.
  8. Click OK in the confirmation dialogue box.
  9. Once you’ve deleted all existing records, click Add New MX Record. The MX (Mail Exchangers) Record Wizard will appear.
  10. For each MX Record, enter information according to the data in the table below:
      • For the Select the Priority Value drop-down menu, enter the priority value.
      • For Enter a Host Name, leave the default setting to @.
      • For Enter Goes To Address enter the 01.com server name.
      • For the Select TTL Value drop-down menu, enter 1 Day. This will appear as 86400 seconds within the DNS system.
    Mail Server PriorityValue
    MX1.ZMAILCLOUD.COM. 10
    MX2.ZMAILCLOUD.COM. 20
    MX3.ZMAILCLOUD.COM. 50
  11. Click Continue.
  12. Click Add to confirm each entry. The DNS Manager main page will reappear when you’ve finished.

Congratulations! Your MX records are now configured to point to zMailCloud. Keep in mind that changes to MX records may take up to 24 hours to propagate throughout the Internet.NOTE: Make sure each entry is entered exactly as it appears in the following table, including the trailing dot at the end of each record.

How to sync zMailCloud calendars using CalDAV (iOS)

Written by Jay Cihla on . Posted in Configuring Mail Clients, Knowledgebase, Uncategorized

This article describes the steps to sync your zMailCloud account using CalDAV as the connection type for iOS devices (iPhone & iPad).

1. Open the Settings application.

2. Select Mail, Contacts, Calendars:

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3. To add a CalDAV account, select Add Account:

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4. Select Other:

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5. Select Add CalDAV account as the account type:

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6. Enter your account information and press next:

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Server: yourcustomname.zmailcloud.com*

* Replace yourcustomname.zmailcloud.com with your custom server address name.  If you are unsure what your custom server address is, please contact your Administrator or email us at: support[at]zmailcloud.com.  Note: Accounts which login at https://server.zmailcloud.com/ to check webmail should use the server address: server.zmailcloud.com  

User Name: your full zMailCloud email address Password: your password .

Your CalDAV account should be successfully connected. If you need further assistance, please submit a ticket.

How do I setup my email address in Apple Mail after upgrading?

Written by Jay Cihla on . Posted in Uncategorized

First, please backup your existing account in Apple Mail. See this article for instructions: https://admin.01.com/help/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=138&nav=0,22,23

1. Open Apple Mail
2. Click on Mail in the upper left corner > Preferences.
3. Select Accounts
4. In the Accounts pane, notice the + button in the lower left hand corner. Clicking on the + button will populate a new window, ready for you to input your account information.

5. Enter your account information in the Add Account fields:

Full Name: your full name
Email Address: your full zMailCloud email address
Password: your Zimbra password

Select Continue

6. In the Incoming Mail server screen, select IMAP as the account type:

Description: Account name, for example ‘zMailCloud account’
Incoming Mail Server: yourcustomaddress.zmailcloud.com
Username: your full zMailCloud email address
Password: your zMailCloud password

Select Continue

7. For the Outgoing Mail server screen:

Description: yourcustomaddress.zmailcloud.com
Outgoing mail server: yourcustomaddress.zmailcloud.com
Use only this server: checked
Use authentication: checked
Username: your full zMailCloud email address
Password: your password

Click Continue

Verify your information is correct on the Account Summary screen & check the box for Take account online. Click Create to sync your zMailCloud account with Apple Mail.

All done!

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